Microsoft Vista certification is on the way, and Microsoft recently announced the first Vista exams. In keeping with trends in certification, these particular exams are designed for different job roles. These exams are scheduled to be released in “early 2007″, according to Microsoft’s website:
MCITP - Microsoft Certified IT Professional - “Consumer Support Technician” and “Enterprise Support Technician” certifications
MCTS - Microsoft Certified Technology Specialist - “Windows Vista, Configuration”
Unfortunately, there are no blueprints or details available right now detailing the differences between the Consumer Support and Enterprise Support certifications.
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Microsoft Vista Certification Exams Announced
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Comments (0) Posted on Tuesday, April 15th, 2008
Rule # 1: Your greatest joy is experienced when speaking to the customers.
In a start-up phase you should never outsource customer service calls. Directing customer contacts away from you, will distance you from operations. This will weaken your ability to ask the right (read: correct & to-the-point) questions. Enjoy every second of a customer service call -”even if it rips your ear of”. Remember as long as you speak to the customer your competitors cannot. At my previous job I handed out my e-mail address via our website, to over 600.000 customers. I did not get that many customers contacting me, but the ones that did contact me gave me very valuable information. Intense customer contact will keep you & your organisation on it’s toes while at the same time giving you the right things to focus on. Intense customer contact will “keep you eye on the ball”.
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4 Rules On Customer Contact - Follow Them & Increase Customer Satisfaction & Sales
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Comments (0) Posted on Monday, April 14th, 2008